TUGAS MANAGEMENT HANDLING COMPLAIN DISUSUN OLEH: NOVITA PRISTYAWATI 12.321.043 SEMESTER VII / A PROGRAM STUDI S1 KEPERAWATAN SEKOLAH TINGGI ILMU KESEHATAN INSAN CENDEKIA MEDIKA JOMBANG 2015 HANDLING COMPLAINT 1. Pengertian Complaint Keluhan merupakan ungkapan publik yang bisa timbul karena adanya ketidakpuasan publik atas suatu produk atau pelayanan (Hirscman, 1970). Keluhan sering dipandang sebagai hal buruk bagi kehidupan organisasi, sehingga banyak pihak berusaha menutupi atau mengabaikannya. Padahal keluhan menjadi ...
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